Service Enquiry

You may also like to try our Live Chat function during office hours and we’ll respond to queries if a member of our team is online.

What type of support is available?

You can view which support methods are included in your package on the comparison table here.

If you’re not a member, we’ll respond by email or Live Chat.

Essentials/Advanced packages: Email/Live Chat
Premium package and MalgraBooks Small Business services: Email, Live Chat, Video Calls, Telephone Calls, WhatsApp messenger

How long will it be to receive a response?

To get in touch with our team, please use our simple form below. Email queries will be responded to within our usual timeframes.

I have a procurement enquiry for Malgra Limited

Please use our dedicated procurement enquiry form.

Email Support Form

"*" indicates required fields

Unique ID

Are you a customer of MalgraBooks?*

Yes, I’m a customer of MalgraBooks

No, I’m not a customer

What is your enquiry in regards to?*

Procurement Form

To access our procurement form, please click here.

Cancelling a MalgraBooks or Malgra Plus subscription

Malgra Plus: All subscriptions have been cancelled as per our communications during mid and late 2022. There is no need to contact us, your account will not renew. You can read further details here.

MalgraBooks Subscriptions: Our packages do not renew and run the course of the whole financial year, therefore there is no need to cancel as we will not charge for future years, unless you choose to add a new package to your account.

Login Problems or Password Issues

Before contacting our team, please try clearing your cache and cookies. Our website uses enhanced security, and VPN or certain adblockers can cause our systems to block your login.

Please ensure you have checked this article before contacting our team.

Renew your package

The quickest way to renew your services with MalgraBooks is by using our online ordering system.

Our online system will take you through the relevant setup process, and queue your new portal/cloud spreadsheet for processing.

You can add a new package here: Add a new package or service

If you do need to contact our team, you can use the form below – however this may delay the setup of your account.

Order a new package

The quickest way to order a package or service with MalgraBooks is by using our online ordering system.

Our online system will take you through the relevant setup process, and queue your new portal/cloud spreadsheet for processing.

You can add a new package here: Add a new package or service

You may also wish to consider the different services which we have which can be accessed through the following link – this provides a comparison and details of what each service provides. View our services and packages

If you do need to contact our team, you can use the form below.

Cloud Spreadsheet System

If you need assistance with your cloud spreadsheet, we strongly recommend you view our helpguides on the tax knowledgebase (Available here) or view the training video available on your Business Portal.

Alternatively, if you do need to contact our team, you can use the form below.

Your Details

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Is this a request for a new Cloud Spreadsheet?

Yes

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Which Financial Year do you need a cloud spreadsheet for?

Note – we’ll check that you have an active service for the relevant year before the spreadsheet can be generated. If you don’t have a package for the year chosen, our technology partner will be unable to create the spreadsheet for you.

2020/21

2021/22

What is your name?

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And your contact email address?*

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