Updated 12/10/2022
Details of sub processors used by Malgra Limited for processing and handling membership and customer/client data
Sub-processors are third-party businesses which are used on behalf of Malgra Limited for the purpose of processing data (where our systems do not have the facility or it would be cost effective to employ a separate organisation).
Under the GDPR, these companies are accountable for protection of an individual’s personal information and data.
As such, the below sub-processors are used to assist in providing services, as described within our terms or service, or similar agreements and published legal statements.
| Service Provider | Purpose | Data Centre Location |
|---|---|---|
| Microsoft | Microsoft Azure Cloud provides the backbone of our service, running our cloud spreadsheets and download capabilities of files and services. | Cambridge, UK |
| Twilio | Twilio provides our SMS messaging system, used for customer dispatch notices, MTD reporting, verification and other background messaging tasks | UK |
| Brevo | Email Service Provider – managed mail servers are provided by this organisation. Emails that are triggered programmatically from our applications are sent this way. | London, UK |
| Google Cloud Platform | Secondary (backup) cloud provider for documents held on the MalgraBooks system. We also use Google to provide anti-spam services | London, UK |
| FreeAgent | FreeAgent provides invoicing software for our MalgraBooks Client services and MTD connections to HMRC | Kent, UK |
| Stripe Inc | Stripe provides payment processing solutions for our products and services | EEA (until 31 Dec 2020) Ireland (from 1 Jan 2021) |
Previous suppliers
No longer used, but have been previously used for customer information. All data has been deleted from these platforms
| Service Provider | Purpose | Data Centre Location |
|---|---|---|
| Freshworks Technologies UK Ltd (Until 20/09/20 and from 01/01/22 – 01/04/22) | Freshworks power our Helpdesk and CRM software, allowing our teams to access information on customer, member or client queries and answer these through a cloud platform service | London, UK |
| GrooveHQ (from 01/04/22 until 11/10/22) | Groove powers our Helpdesk allowing our teams to access information on customer, member or client queries and answer these through a cloud platform service | Ireland (AWS) |
| GoCardless (Until 31/01/21) | GoCardless provided direct debit payment solutions for our MalgraBooks clients | UK |
| Campaign Monitor (CM Group) (Until 30/05/23) | Email Service Provider – managed mail servers are provided by this organisation. Emails that are triggered programmatically from our applications are sent this way. | Ireland (AWS) |